Frequently asked questions

Are your fragrance samples authentic?

Absolutely! Our fragrance samples are sourced directly from reputable retail stores and authorized resellers, ensuring authenticity. We take meticulous care in decanting each sample using medical-grade syringes, prioritising hygiene and quality. It's important to note that while we aren't affiliated directly with the brands, we procure their perfumes, decant them with care, and make them available to you.

Do you ship worldwide?

Yes, we provide swift and fully-tracked courier shipping to most countries worldwide, typically delivering within 2-4 days. Additionally, we offer standard shipping options for those seeking a more economical choice. All parcels are promptly dispatched within 24 hours (Monday to Friday) from our headquarters in London, United Kingdom.

Can I cancel my order?

Once an order is placed, it undergoes immediate processing, thereby making cancellations unfeasible. We advise our customers to verify their orders thoroughly before finalising, as we cannot be held responsible for errors or omissions on the customer's end.

How long does dispatch take?

All orders are tailored to your specifications and are usually dispatched within 24 hours, Monday through Friday.

Is there tracking for my package?

Rest assured, you'll receive prompt notification via email or phone upon dispatch of your order, complete with a tracking number. This enables you to stay updated on the progress of your delivery every step of the way.

Are there customs fees?

Many countries, such as the USA, impose no customs charges on imports valued up to $800 USD. For other destinations, it's imperative to acquaint yourself with local laws, as you may incur import duties and taxes upon receipt of your shipment. Any such charges are the responsibility of the customer, who should conduct thorough research prior to confirming a purchase. In the event of refusal to pay customs fees resulting in the return of the parcel to Cologne Avenue, a return to sender fee and handling fee will be incurred and deducted from the refund.

Do you offer shipping protection?

We prioritise the safety of your shipment and offer comprehensive shipping protection insurance. For detailed information on coverage and procedures for filing claims, please refer to our dedicated page.